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DBHDS: Virginia Department of Behavioral Health and Developmental Services

Western State Hospital

Street Address:
103 Valley Center Drive
Staunton
VA, 24401

Mailing Address:
P.O. Box 2500
Staunton
VA, 24402-2500

Phone: (540) 332-8000
Voice TDD: (540) 332-8000
Fax: (540) 332-8144

Accredited by the Joint Commission
Accredited by The Joint
Commission

Patient Rights

People who are not capable of consenting or are unwilling to accept voluntary admission must be informed by the judge of their rights to a commitment hearing and to a lawyer of his/her choosing at his/her own expense. The judge must appoint a lawyer for all those who are unrepresented.

Prior to the commitment hearing, the person has the right to receive a written explanation of the commitment process and the legal protections it provides, and to have the contents of the written material explained by an attorney prior to the hearing.

Those rights (Due Process Rights) include:
The person also must be told:

To discuss a complaint or concern about a licensed mental health care provider in Virginia, contact

    Virginia Department of Health Professions
    6606 West Broad Street, 4th Floor
    Richmond, VA 23230-1717

Board Phone
Board of Medicine (804) 622-9908
Board of Nursing (804) 622-9909
Board of Pharmacy (804) 622-9911
Board of Professional Counselors (804) 662-9912
Board of Psychology (804) 622-9913
Board of Social Work (804) 622-9914

Western State Hospital staff members are ready to help in resolving any health care or rights concerns of patients and families. If the individual staff or the treatment team is unable to resolve your concern, the Facility Director and Patient Advocate will work to remediate the issue.

Also, Western State Hospital is accredited by The Joint Commission.  If patients or their families have concerns about patient care or safety which have not been addressed by the hospital, they may contact The Joint Commission's Office of Quality Monitoring at 800-994-6610 or complaint@jointcommission.org

The Protection and Advocacy for Individuals with Mental Illness Act (PAIMI)

The PAIMI Act is a federal law that provides for the establishment of patient rights protection systems in each state. These systems protect eligible persons with mental illness from abuse, neglect, discrimination, exploitation, and other violations of their rights, by providing them and their families with free rights information, referrals, and advising, advocacy and legal representation services.

For further information about Virginia's PAIMI system, or to apply for PAIMI services, please contact the Virginia Office for Protection & Advocacy (VOPA) toll-free at (800) 552-3962 (voice or TDD/TTY available). Additional PAIMI and VOPA information is available on the web at www.vopa.state.va.us

What are some of a patient's rights?

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  Western State Hospital, Commonwealth of Virginia